All orders are shipped within a week or more.   Delivery times depend on your shipping option, but all orders are followed from our installation to your door.  

**How do I know if my order is confirmed?**

Once you place an order with us at Step By Step Shoes, you’ll receive a confirmation email to let you know that your order has been successfully processed. Here’s how you can verify your order confirmation:

1. **Confirmation Email:** After completing your purchase, check your email inbox for a confirmation message from us. This email will include your order number, details of the items purchased, and the shipping address.

2. **Order Status:** You can also log in to your account on our website and view your order history to check the status of your recent orders. Your order should appear with a status indicating that it has been confirmed.

3. **Contact Us:** If you haven’t received a confirmation email within a few hours of placing your order, please check your spam or junk folder. If you still don’t see it, contact our customer service team at [customer.service@stepbystep.com](mailto:customer service bensleangrand@gmail.com) or call us at +509 3424 3133 for assistance.

We’re here to ensure your shopping experience is smooth and straightforward. If you have any concerns or questions about your order confirmation, feel free to reach out to us. Thank you for choosing Step By Step Shoes!

We understand that changes are sometimes necessary and we want to help you as best we can. If you need to update your shipping address after placing your order, please contact our customer service as soon as possible.

Here’s how we can help:

Timing: Changes to address can only be made if your order has not yet been processed or shipped. If your order is already in transit, we may not be able to change the address.

Contact us: Please contact our Customer Service team by email at customer service bensleyangrand@gmail.com or by phone on +509 3424 3133. Please indicate your order number and the new address you wish to use.

Confirmation of update: Once we receive your request, we will review it and confirm if the change has been successfully made.

We strive to make sure your order arrives at the right place, so please feel free to contact us promptly if you need to update your shipping details. Thank you for shopping with Step By Step Shoes!